We're very sorry your order arrived damaged — that's not the experience we want for you.
We’ve added a gift voucher to your account as a gesture of apology.

We sincerely regret the inconvenience caused and understand your frustration.

Upon reviewing your order, we found that an incorrect mobile number was entered at the time of placing the order. As a result, the delivery OTP could not be generated by the courier partner. The moment this was brought to our attention, we immediately raised a request with Blue Dart to update the contact details—something that is normally not permitted once a shipment is in transit.

Since 15th January was a public holiday in Maharashtra due to elections, the process was further delayed. We have followed up again today and are currently awaiting confirmation from Blue Dart. Throughout this time, our team has kept you informed that this update may take time and that we cannot provide a guaranteed timeline, as it is entirely dependent on the courier partner.

We assure you that we are actively pursuing this matter and will resolve it at the earliest possible. Thank you for your patience and understanding.