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Refund policy

Return, Refund & Cancellation Policy

At Foodwalas, we take great care in sourcing, packing, and delivering authentic regional food products from trusted brands across India. As most of our products are perishable food items, our return and refund policy is designed to ensure fairness for both our customers and our brand partners.

Cancellation Policy

Orders may be cancelled only before they are packed or dispatched.

Once an order has been packed or handed over to our courier partner, it cannot be cancelled.

If a cancellation request is approved before dispatch, the refund (if applicable) will be processed to the original payment method within 5–7 business days.

Returns

Since the products sold on Foodwalas are food items, we do not accept returns or exchanges for reasons including, but not limited to:

  • Change of mind

  • Taste or personal preference

  • Incorrect product ordered by the customer

  • Delivery delays beyond our reasonable control

  • Minor variations in colour, texture, aroma, or appearance that naturally occur in food products

Returns, replacements, or refunds are only considered if you have received:

  • A damaged product

  • An incorrect product

All such issues must be reported within 24 hours of delivery.

Reporting an Issue

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 24 hours of delivery.

Email: support@foodwalas.com

WhatsApp: +91 94039 54321

Please include:

  • Your Order ID

  • Clear photographs of the outer package and the affected product(s)

  • A brief description of the issue

Providing complete information helps us resolve your concern quickly.

Please Accept the Delivery

Please do not refuse or reject the shipment.

Rejected parcels are generally returned by the courier partner and may be destroyed, disposed of, or become untraceable during transit. In such cases, Foodwalas may not be able to verify the issue.

Accordingly, no refund, replacement, or store credit will be issued for shipments that are refused or rejected at the time of delivery.

If you notice any damage or discrepancy, kindly accept the shipment and report the issue to us within 24 hours along with the required photographs.

Quality-Related Concerns

Certain products come with a quality assurance provided by their respective manufacturers.

You may contact the manufacturer directly using the details mentioned on the product packaging. Alternatively, you may reach out to Foodwalas, and we'll be happy to coordinate with the respective brand on your behalf.

Claim Verification

To ensure a fair resolution for all customers, Foodwalas reserves the right to verify every complaint before approving a replacement or refund.

Customers may be requested to provide photographs, videos, or any other supporting information necessary to assess the claim.

Claims submitted without adequate supporting evidence may not be eligible for replacement or refund.

Foodwalas may also consult the respective brand partner, manufacturer, courier partner, or logistics provider as part of the verification process.

The final decision regarding any replacement, refund, or other resolution shall remain at the sole discretion of Foodwalas after completing the verification.

Resolution

Once your complaint has been reviewed and verified, we will provide an appropriate resolution, which may include:

  • Replacement of the affected product, or

  • Refund to the original payment method, wherever applicable.

We aim to review and resolve genuine claims within 48 hours of receiving all the required information.

Approved refunds will generally be processed within 5–7 business days, depending on your bank or payment provider. Email intimation is also sent on registered email address. 

Need Help?

If you have any questions regarding your order, we're always happy to assist.

Email: support@foodwalas.com

WhatsApp: +91 94039 54321

Our customer support team typically responds within 24–48 hours, depending on the nature of your query.

Thank you for choosing Foodwalas. We're committed to bringing authentic regional flavours to your doorstep while ensuring a delightful shopping experience.

Policy Updates

Foodwalas reserves the right to modify, amend, or update this Return, Refund & Cancellation Policy at any time without prior notice.

Any changes will be effective immediately upon publication on the Foodwalas website.

For any order placed on Foodwalas, the version of this policy published on the website on the date the order was placed shall apply.

Continued use of the Foodwalas website after any changes constitutes acceptance of the revised policy.